WHAT MATERIALS DO WE USE

We work with quality materials including 925 sterling silver, 14k gold-filled components, gold and silver plating, natural semi-precious stones, Miyuki beads, mother of pearl, freshwater pearls, and carefully selected premium beads.

Each piece is thoughtfully handcrafted with care and durability in mind.

For a full overview, please refer to our Our Product page.

 

 

ARE YOUR JEWELLERY PIECES HANDMADE

Yes, every piece is thoughtfully handcrafted in Singapore. As each item is made individually, slight variations in stone colour, pattern, or shape may occur, adding to the uniqueness of your jewellery.

 

 

DO YOU OFFER BESPOKE / CUSTOMISATION

Yes, we offer Bespoke sizing for selected designs.

Simply indicate your preferred length in the Bespoke section, and we will tailor it within the design and stone-sizing limitations. If you need assistance, please feel free to connect with us.

 

 

HOW SHOULD I CARE FOR MY JEWELLERY?

To keep your jewellery looking its best:

• Avoid exposure to perfume, lotions, and chemicals

• Remove before showering, swimming, or exercising

• Store in a dry, airtight pouch

• Gently polish with a soft cloth when needed

These steps will help maintain the finish and longevity of your pieces.
For further guidance, please visit our Jewellery Care page.

 

 

PAYMENT METHODS

At dessin la vision, we’re pleased to provide a range of payment options for your convenience.

We widely accept the following payment methods:

• Visa

• MasterCard

• American Express

• PayPal

• Paynow (Singapore)

 

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE

Delivery time frames vary by destination.

While we aim to deliver within the estimated period, there may be occasional delays due to seasonal demand or factors beyond our control.

We will update you should there be any significant delay.

 

Delivery times vary by location. For full details, please refer to our Shipping page.

We will keep you updated on any significant delays.

 

 

CAN I CHANGE OR CANCEL MY ORDER

Please contact us as soon as possible. Once an order has been dispatched, changes or cancellations may not be possible.

 

 

RETURNS & EXCHANGES

GENERAL POLICY

At dessin la vision, each piece is handcrafted in small batches. For hygiene and safety reasons, we do not accept returns or exchanges for change of mind once an order has been dispatched.

 

FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

Kindly provide:

          • Your order number

          • A clear photo or video of the issue

We will review the case and arrange a replacement or solution as appropriate.

 

​

BESPOKE ORDERS

All customised or bespoke-length pieces are final sale and cannot be returned or exchanged.

​

​

SHIPPING COST

Original shipping fees are non-refundable.
For approved exchanges, return postage will be the customer’s responsibility unless the item was sent incorrectly.